ADSL Line Installation, Service and Testing

Most people will have, or will be considering, high speed internet. You have three choices - but primarily it's telphone line based ADSL for the majority. Broadband internet is a secondary service that is carried by your normal telephone or POTS (plain ordinary telephone service) line. Businesses or advanced users may have a dedicated line - but for most people, broadband arrives on your normal telephone line. Great. Most ISPs provide connection equipment - but none of them any real technical help to resolve set up and/or service problems. Well, we can change that. As part of our services we regularly run ADSL extensions (yes they carry telephone service too) where you want to connect to broadband any more than 3 - 5m (essential over 8m generally) from your BT master socket, or where your line enters your premises. These are not telephone extensions from a DIY store - these are high quality, broadband, telephone extensions. We can even filter broadband at your master socket so you can avoid dangling filters at every extension.  We have sucessfully connected customers where BT have expressly said it's not possible - and lifted customers from poor connections to new providers without issue - we are pretty experienced!

If you don't already have broadband, but want it or are considering it - call us before you leap. We can provide impartial advice (based on your area and telephone number) as to who provides the best service for you. If you wish we can check your telephone lines at your premises for a fixed fee of £22.50 - which might save you a lot more in the future. At the same time as we test, we will answer any questions you have, and even go through your options as to service provider selection. All part of our service.

If your connection fails, we can test your broadband, telephone lines and your extensions to find the fault. It takes only a tiny fault to inflict exceptional carnage on ADSL.... one slightly wrong extension and bang: no broadband. We are very experienced at telephone fault-finding and can solve almost all problems without issue. If it's after your master socket, we can work with BT openworld to solve the problem, acting either with you, or on your behalf, to save you the hassle of calling them.

If you need a new line, or cannot get broadband, we may still be able to help. We are not tied to any broadband supplier, so our advice is truly unbiased. 

If you have broadband, then you are probably aware of what happens when it either runs slowly or drops off altogether. You have to contact your ISP, possibly by a premium rate number, but almost always via a very long wait and one or two disconnections that place you squarely back at stage 1. Infuriating from the outset. However, it re-kindles hope when an operator answers, and sometimes runs through a few tests - but more likely you will be told to wait a minimum of 24 h, or probably 48 h. Some ISPs will blame your computer. Even then, nothing may happen for a week. In our experience, people have seen periods of no service for four and five weeks. Following this, your ISP may leave you high and dry for six weeks before you can lodge a complaint. There must be a better way: 

We have the equipment and skills to undertake full testing of ADSL lines at your premises. Our equipment can tell us the status of your ISP's server and your line quality, and can diagnose quickly any authentication problems. Our equipment can produce downloadable reports, that we can present to your ISP, which highlight the problem in a few minutes. No more waiting 48 hours. We can test cable length to exchange, ADSL or ADSL 2+, DSLAM configuration, line voltage, polarity, line attenuation (useful in local faults) ...the list goes on. So, instead of relying on a telephone call centre operative, usually working from a manual (where all diagnostic routes lead to failure) - call us. We can test an installation in around an hour, and a test costs just £40.00.

When presented with test results like these, ISPs tend to buckle - and release people from contracts, or even repair the fault. An important part is that we are able to prove almost exactly where the fault lies - this means, should BT be involved, we ensure the fault is not local, and then can (and regularly do) liaise with their engineers.

Where recalcitrant ISPs will not admit to a fault, the reports speak volumes - and when presented with the information, they usually act fast.